01892 863424
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Langton Road, Langton Green, Tunbridge Wells, Kent TN3 0ET

Legal

Privacy Policy

This privacy policy applies between you, the User of the website and Esperance Oral Healthcare, the owner and provider of this Website. Esperance Oral Healthcare takes the privacy of the information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

Definitions and interpretation

In this privacy policy, the following definitions are used:

  1. Data – collectively all information that you submit to Esperance Oral Healthcare via this Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
  2. Data Protection Laws – Any applicable law relating to the processing of the personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK.
  3. GDPR – the General Data Protection Regulation (EU) 2016/679
  4. Esperance Oral Healthcare, we or us – Esperance Oral Healthcare, a company incorporated in England and Wales with registered number whose registered office is Esperance Langton Road, Kent, TN3 0ET
  5. User or you – Any third party that accesses the Website and is not either (i) employed by Esperance Oral Healthcare and acting in the course of their employment or (ii) engage as a consultant or otherwise providing services to Esperance Oral Healthcare and accessing the Website in the connection of the provision of such services.
  6. Website – The website that you are currently using, esperanceoralhealthcare.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this privacy policy, unless the context requires a different interpretation:

  1. the singular includes the plural and vice versa
  2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy
  3. a reference to a person including firms, companies, government entities, trusts and partnerships
  4. “including” is understood to mean “including without limitation”
  5. reference to any statutory provision includes any modification or amendment of it
  6. the headings and sub-headings do not form part of this privacy policy
  7. Scope of this privacy policy

This privacy policy applies only to the actions of Esperance Oral Healthcare and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, Esperance Oral Healthcare is the “data-controller”. This means to Esperance Oral Healthcare determines the purpose for which, and the manner in which, your Data is processed.

Data Collected

We may collect the following Data, which includes personal Data, from you:

  1. Name
  2. Contact information, such as email addresses and telephone numbers;
  3. In each case in accordance with this privacy policy;

How we collect Data

We collect Data in the following ways:

  1. Data is given to us by you;
  2. Data is received from other sources;
  3. Data that is received from third parties

Esperance Oral Healthcare will receive Data about you from the following third parties:

  1. Google

Our use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

  1. Internal record keeping;
  2. Transmission by email of marketing materials that may be of interest to you; in each case, in accordance with this privacy policy.

We my use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed ‘Your rights’ below)

For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:

  1. Soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.

For other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action, when consenting by, for example, checking the tick box that we’ll provide. If you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed ‘Your rights’ below.

Who we share Data with

We may share your Data with the following groups of people for the following reasons:

  1. Our employees, agents and/or professional advisors – to communicate with patients effectively.
  2. Third party service providers who provide services to us which require the processing of personal
  3. Data – the third party provider will allow the business to send reply emails to patients and allow the company to reach its patients by providing email newsletters. in each case, according with this privacy policy.

Keeping Data secure

We will use technical and organisational measures to safeguard your Data, for example:

  1. Access to your account is controlled by a password and a username that is unique to you
  2. We store your Data on secure servers.
  3. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorized access to your Data, please let us know immediately by contacting us via this email address: esperanceoral.healthcare@nhs.net

If you want detailed information from Get Safe Online on how to protect your information and your computers and your devices against fraud, identity theft, viruses and many other online problems, please visit: https://www.getsafeonline.org Get Safe Online is supported by HM Government and leading businesses.

Data retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems, for the period necessary to fulfill the purposes outlined in this privacy policy or until you request that the Data be related.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your Rights

You have the following right in relation to your Data:

  1. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete your information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive”. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
  2. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
  3. Right to erase – the right to request that we delete or remove your Data from our systems.
  4. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
  5. Right to data portability – the right to request that we move, copy or transfer your Data.
  6. Right to object – the right to object to our use of your Data including where we use it for our legitimate interest.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for your processing your Data) please contact us via this e-mail address: esperanceoral.healthcare@nhs.net.

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s office (ICO). The ICO’s contact details can be found on their website: https://ico.org.uk

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Transfers outside the European Union

Data which we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the EEA or one of our service providers is situated in a country outside the EEA.

We will only transfer your Data outside the EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, eg by way of data transfer agreement, incorporating the current standard contractual causes adopted by the European Commission, ir by signing up to the EU-US Privacy Shield Framework, in the event of the organisation in receipt of the data is based in the United States of America.

To ensure that your Data receives an adequate level of protection, we have put in place appropriate safeguards and protections with the third parties we share your Data with. This ensures your Data is treated by those third parties in a way that is consistent with Data Protection Laws.

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of those websites. This privacy policy does not extend to your use of such websites. You are advise to read the privacy policy or statements of other websites prior to using them.

Changes of business ownership or control

Esperance Oral Healthcare may, from time to time, expand or reduce our business and this may involve the sale and/or transfer of control of all or part of Esperance Oral Healthcare. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner newly controlling party will, under the terms of this Privacy Policy be permitted to use the Data for the purposes for which it was originally supplied to us.

We may also disclose Data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

General

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions if this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this Privacy Policy

Esperance Oral Healthcare reserve the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact Esperance Oral Healthcare by email at esperanceoral.healthcare@nhs.net

Contact Us

Email: esperanceoral.healthcare@nhs.net
Phone: 01892 863424
Mailing:

Esperance Oral Healthcare
Langton Green, Tunbridge Wells TN3 0ET