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Complaint Procedure

Our practice takes complaints seriously as it is our desire that all are patients are completely satisfied with their experience.

We would however like the opportunity to address any complaints that you may have as this feed back helps us to improve our service.

Please either contact Dr T F Sijuwade at the practice on the practice number 01892863424 or email esperance.oralhealth@Nhs.net or write to Esperance Oral Healthcare Esperance Langton Road Langton Green Tunbridge Wells TN3 0ET.

We would try our best to address and rectify any complaints as soon as possible.


OR

Contact the NHS complaints team on 0300 3112233 or England.contactus@nhs.net

If you are however not satisfied with the response from either route you may take your complaint to the Ombudsman, visit the Parliamentary and Health Service Ombudsman website or call 0345 015 4033.